AI for property maintenance
Maintenance workflows that run themselves.
Felix is an AI assistant that handles work order triage, updates, and technician communication — all over SMS, synced directly to your property management system.
Before
Phone tag, missing info, manual entry.
After
Felix collected what was missing. Everything synced.
How Felix works
-
A work order comes in
It arrives with incomplete information — no scheduling window, no access notes, no photos.
-
Felix texts your technician
It asks the right questions, accepts photos, and keeps the conversation natural over SMS.
-
Your system updates itself
The work order is filled in and updated automatically. No manual entry on your end.
On-demand control
Just text. Felix handles the rest.
Reassign a work order, check on an open ticket, or push an update — all over SMS. Felix takes action and syncs your property management system in real time.
For your technicians
- Native SMS
- No app to download. Works on any phone, including the flip phone in the truck.
- Natural language
- They text like a normal person. No keywords, no commands, no menus.
- Photo support
- Send a pic of the unit or the part, and Felix attaches it to the work order.
For your team
- Smart triage
- Felix knows what a work order is missing and asks for it automatically.
- Native PMS integration
- Creates and updates work orders directly in your property management system via API — no middleware, no exports.
- Batch outreach
- Handle multiple work orders with one technician in a single conversation.
Triage pipeline
The full loop, start to finish.
Every deficient work order goes through the same four-step cycle — automatically, without anyone on your team getting involved.
Step 1
Finds deficient work orders
Felix monitors every incoming work order and identifies the ones that can't move forward. It doesn't wait for your team to notice — it catches gaps the moment a work order lands.
- ·No scheduling window provided
- ·Missing access instructions or entry codes
- ·No photo documentation attached
- ·Unassigned or incomplete technician details
Step 2
Determines the deficiency
Felix doesn't just flag that something's missing — it understands what type of work order this is, what information is actually required to dispatch and close it, and exactly what question needs to be asked to fill the gap.
- ·Classifies the work order type and urgency
- ·Determines which missing fields are blockers vs nice-to-have
- ·Formulates the most direct question to resolve it in one exchange
Step 3
Finds the best person to ask
Felix identifies who can actually fill the gap — the assigned technician, a vendor contact, or a property manager — and reaches out over SMS with a targeted, specific ask. No generic blasts, no unnecessary escalations.
- ·Matches the gap to the right contact based on role and assignment
- ·Sends a natural, conversational SMS — not a form or a bot prompt
- ·Follows up automatically if there's no reply
Step 4
Formats it and puts it back
The reply comes in as a plain text message. Felix parses it, maps it to the right fields, and writes it back into your property management system in exactly the format your team expects — clean, structured, and ready for ops and execs to act on without any manual cleanup.
- ·Parses free-text SMS replies into structured field data
- ·Maps responses to the exact format your PMS expects
- ·Updates the work order in real time — visible to the whole team immediately
Built around your team
No new workflows. Just better ones.
Felix is configured around the way you already operate — not the other way around. White-glove implementation means your processes stay intact, just without the manual overhead.
- Custom triage logic
- Felix learns your escalation rules, vendor preferences, and scheduling norms before it ever sends a message.
- White-glove setup
- We configure everything with you. No self-serve guesswork, no generic templates.
- Zero disruption
- Your team keeps doing what they do. Felix handles the repetitive back-and-forth behind the scenes.
Felix connects directly to your property management system via native API — no CSV exports, no copy-paste, no lag.
Common questions
Do my technicians need to download anything?
No. Felix works entirely over standard SMS — no app, no login, no onboarding. If they can text, they can work with Felix.
Which property management systems does Felix support?
Felix currently integrates with AppFolio, Yardi, Buildium, RealPage, and Entrata via native API. More platforms are in progress — reach out if yours isn't listed.
What does setup look like?
We handle everything. Our team configures Felix around your existing workflows, triage rules, and vendor roster. Most teams are live within one to two weeks with no disruption to daily operations.
What if a technician doesn't respond?
Felix follows up automatically based on the escalation schedule you define during setup. If there's still no reply, it routes to you or a designated fallback contact.
How is pricing structured?
Pricing is based on portfolio size — not per seat, per user, or per work order. Reach out and we'll put together a number specific to your portfolio.
Is our data secure?
Felix connects to your property management system through secure, encrypted API connections. We don't store tenant data beyond what's needed to complete each work order.
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